After a visit
During the replacement of flexi oil lines and some parts, oil may spill and will leave a smell. If the smell gets worse or has not disappeared or lessened within 24hrs you must inform us immediately.
We would recommend you check for any smell or leakage of oil or water after a service or callout at your oil tank or boiler/cooker, especially if they are situated in an area that is not visited on a regular basis. If your problem was pressure related please make sure you check your pressure on a regular basis to ensure the problem is rectified, so as not to cause further damage to components.
Sometimes during a service, things can be picked up that are going to fail soon, or that may be causing damage to something else. If that part is fixed, it may prevent a breakdown and save you money.
Although we can’t help with the price of fuel, regular servicing will ensure your boiler is working at it optimum efficiency and so using the least amount of fuel as possible and also gives you access to our regular customer discounts. Our Service plans can also help by paying one fee for the entire year, so you don’t have any large unexpected bills.
Winter is the busiest season of the year for Service companies as customers want their appliances serviced ready for winter and boilers breakdown more frequently as they are being used more often. Ideally boilers should be serviced during the warmer months which allow more free time in the winter; which then leads to quicker response times for breakdowns. We rarely take on new customers between September and December as we are already fully booked, it is therefore crucial that people let us service their appliances when they are due as we cannot let down customers to fit in ones that should have been done months earlier.
Outside boilers need to be serviced/repaired on a dry day due to health and safety issues, as well as the possibility of rain causing damage to electronics and other parts of the boiler.
We would advise that Holiday Cottages or weekend properties should turn off the stopcock in the property if it is left unattended for any length of time and that the boiler is serviced either before or after the season starts, to try to ensure minimal disruption to guests; care takers should also ensure that boilers are working correctly before new guests arrive, as we do not operate 24hr 7 day callout facility. |
